Support

Smart Follow listens through the microphone and requires two permissions: iOS Settings → HomePrompter → Microphone and Speech Recognition. Confirm both are enabled.

If tracking still drifts, check that the script's language matches the language you are speaking. This is set in the prompter's settings sheet. Mixed-language scripts are supported, but the language you select should be the one you speak most. Recognition accuracy also depends on ambient noise, so a quieter environment will improve results.

Smart Follow is included with the Pro plan and above.

Recordings are stored on your device only. They are never uploaded, and no copy exists on our servers. You will find them in the app's Recordings tab, from where you can share or export them to Photos, Files, or any other destination iOS offers.

Because recordings are stored locally, deleting the app also deletes them. Export anything you wish to keep beforehand.

Open the Plans screen — Settings → your profile card → Upgrade your plan — and select Restore purchases at the bottom. This re-verifies your purchases with Apple and refreshes your account.

Also confirm you are signed in with the same email address used at the time of purchase, as the plan is tied to the account rather than the device. If the issue persists, contact us using the form above with the account email address and the approximate date of purchase.

Subscriptions purchased in the app are billed by Apple and are cancelled through iOS Settings → your name → Subscriptions → HomePrompter. Cancelling prevents the next renewal; access continues until the end of the current billing period.

Refunds for App Store purchases are issued by Apple at reportaproblem.apple.com. If the problem was caused by a fault in the app, please contact us as well.

In the app: Settings → your profile card → Delete account. This removes your profile, your scripts and your entitlements. Recordings are stored only on your device and are removed when you delete them or uninstall the app.

You may also request deletion by email from the address associated with the account. Requests are actioned within 30 days.

Sign-in uses a six-digit code sent by email. Please check your spam and promotions folders, and allow a minute before requesting a new code. Codes expire, so always use the most recent one received.

If the address is correct and no code arrives after several minutes, contact us from an alternative address and include the account email.

Two. Signing in on a third device signs the account out on the device used least recently, which displays a notice that the account is in use on too many devices. Signing in again on that device returns the slot to it. No data is lost in either case. If you have sold or lost a device you are unable to sign out of, contact us and we will clear it.

Please use the form above. For bug reports, include the steps you took, the result you observed, your device and iOS version, and the app version shown at the bottom of the Settings screen. A screen recording of the problem is the single most useful thing you can attach to a follow-up email.